Answers your customers’ questions on your website, instantly.
The same twenty questions eat most of your inbox. Echo answers them instantly and correctly, around the clock, so your team only touches the conversations that actually need a person.
What it is
Echo is trained on your website, policies, product docs, and past conversations. It answers customer questions in the chat widget on your site — hours, services, scheduling, how-tos, billing basics — and hands off to your team with a full transcript when a conversation needs a human. It never leaves a customer waiting overnight. Text and email are the same brain on new channels: the plumbing is built, and text switches on once your number clears carrier registration.
Support is a cost center that grows with your success — unless you change how it works.
- ✕The same 20 questions consume most of your inbox, over and over.
- ✕Response time drives reviews and repeat business, but hiring for coverage is expensive.
- ✕After-hours and weekend questions pile up into Monday backlogs.
- ✕Every minute your skilled staff spends on "what are your hours?" is payroll wasted.
Echo resolves the routine and escalates the rest — with context.
- Instant, accurate answers drawn only from your approved business knowledge.
- Real conversation, not a decision tree — it understands the question as asked.
- Seamless human handoff with the whole conversation attached, flagged by urgency.
- One shared brain behind every channel, so answers stay consistent as they roll out.
What's inside Echo™
Trained on your business
Your site, docs, and policies — with sources shown and nothing made up.
Website chat today
Live on your site now; text and email join the same assistant as they clear setup.
Collects what you need
Gathers intake details and contact info, and books through Anchor where it's connected.
Smart escalation
Detects frustration and edge cases and routes to a person with full context.
Always current
Update a policy once and every channel answers correctly from that moment.
Writes into your CRM
A chat lead lands in Follow Up Boss or HubSpot through the same native connector Anchor uses — matched or created as a contact, with the conversation attached as a note. One connector behind both channels, so what the phone records and what the chat records never drift apart.
Quality reporting
See what customers ask, what got resolved, and where your docs have gaps.
What it does to your bottom line
Routine questions
The repetitive ones resolved without touching your team.
Coverage
Nights, weekends, and holidays answered at the same standard.
First response time
Every customer gets an immediate, useful reply — 24/7.
Less burnout
Staff keep the interesting problems and lose the repetitive ones.
A fit if you're in…
Not on the list? The underlying problem — customer questions answered instantly, day or night — shows up in most industries. Ask us whether it fits yours.
From first call to live system
- Discovery & audit — we map your current workflow and quantify what it costs.
- Pilot — a working version on your real data in weeks, not quarters.
- Launch & training — your team trained in hours; humans stay in the loop where it matters.
- Optimize & support — we tune against real results and stay accountable to the ROI.
Common questions
What stops it from making things up?
It only answers from your approved knowledge base and says "let me get you to the team" when it isn't sure. We test it against your real historical questions before launch.
Which channels are live today?
Website chat is live and deploys in a day. Text messaging is built but waits on A2P/10DLC carrier registration for your number — we file it during onboarding and switch it on when it clears. Email is the following phase. We'd rather name the sequence than imply everything lights up at once.
Can it take actions like rescheduling?
It collects intake details and contact information out of the box. Connecting it to your calendar, order system, or booking tool so it completes the task end to end is implementation work we scope with you — and it's already wired if you run Anchor.
How does handoff to my team work?
Conversations route to your inbox, help desk, or phone with the transcript and a one-line summary. Urgent issues are flagged and can trigger an immediate alert.
How long does setup take?
Typically 1–2 weeks: we ingest your content, tune answers with you, run a shadow period against real questions, then go live.
What does it cost compared to hiring?
A fraction of one support hire, with 24/7 coverage. We'll model the math against your ticket volume in the free consultation.
See what Echo™ would do for your numbers
A free 30-minute consultation: we look at your current workflow, estimate the savings, and give you a straight answer on whether this pays for itself. No pressure, no jargon.