AI systems built around your business.
TideMerge designs, builds, integrates and runs AI systems for businesses — connected to the software you already use, and shaped around how your business actually works.
We don't hand you AI tools. We build systems that fit your business.
Knowing AI could help is the easy part. Getting a working system into a business that is already busy — connected to its software, used by its people, still correct in six months — is the part most projects never reach.
That is the part we do. We consult, then we build, integrate and implement what we recommended, and we stay responsible for it once it is live.
What we build
AI receptionists
Answers your phone in a natural voice, around the clock. Knows your services, hours and prices, captures the lead, books onto a real calendar, and hands off to a person when someone needs one.
AI chat & messaging
The same conversation on your website and by text — answering the questions that fill an inbox, and capturing the visitor who would otherwise have left without a name.
Business automation
The repetitive work between an enquiry and an invoice: moving details between systems, chasing what has stalled, and writing the same thing twice.
Integrations
Connecting AI to the software you already run, so the work lands in the tools your team already has open instead of in another one nobody opens.
Custom AI systems
Built around the workflows that are specific to your business, where nothing off the shelf fits and we would rather build than pretend.
Consulting & implementation
Working out where AI genuinely pays — and where it does not — then deploying it, training your team, and tuning it against real use.
Find your industry.
A dental practice and a roofing company do not have the same problems, and should not get the same system. Each practice below is built around one.
Not on the list? The method is the same either way — tell us what you run.
Your AI shouldn't live apart from the software you already use.
We build connectors against each vendor's own API, so a call or a chat updates the system your team already has open. Three are built and running today — we name those rather than showing a wall of logos we have never connected to.
CRM & lead workflows. Callers and chat visitors are matched on phone or email, created as a contact if they are new, and the conversation is attached as a note on their record.
Your account, connected at onboardingCommerce & booking. Reads your live catalogue so services and prices are quoted from your own system — and where your book lives in Square, writes the appointment there rather than into a separate calendar.
Your account, connected at onboardingReal estate CRM. The contact is matched or created, the call logged with its duration, the conversation attached as a note, and your Action Plan triggered so follow-up starts before anyone has opened it.
Your account, connected at onboarding
Four stages, in this order.
- Understand your business. We learn how the work actually flows, from first contact to paid. This is the free audit, and the written plan is yours either way.
- Design the right system. Around your workflows and your software — including an explicit decision about what stays with your people.
- Implement and integrate. We build it, connect it, test it against your real work rather than a sample, and launch it.
- Manage and improve it. We watch it against the numbers in the plan and keep tuning. Your business changes; the system should too.
A real call, answered by AI.
This is a recording of one of our AI receptionists taking a call end to end — qualifying the caller, answering what they asked, and booking the appointment. Every industry practice has its own.
Let's build the right AI system for your business.
Tell us a little about how your business runs. We'll reply within one business day.
- A free 30-minute conversation about how your business runs
- A free AI audit — where AI would, and would not, pay for itself
- A written plan with dollar figures, yours to keep, no obligation