Answers your customers’ questions on your website, instantly.
The same twenty questions eat most of your inbox. Echo answers them instantly and correctly, around the clock, so your team only touches the conversations that actually need a person.
Echo resolves the routine and escalates the rest — with context.
- Instant, accurate answers drawn only from your approved business knowledge.
- Real conversation, not a decision tree — it understands the question as asked.
- Seamless human handoff with the whole conversation attached, flagged by urgency.
- One shared brain behind every channel, so answers stay consistent wherever a customer asks.
Trained on your website, policies, product docs and past conversations, Echo answers customer questions in the chat widget on your site — and hands off to your team with a full transcript when a conversation needs a human.
Website chat and text are the same brain on two channels, so a customer gets the same answer wherever they ask. Email is the following phase.
What you get
Trained on your business
Your site, docs, and policies — with sources shown and nothing made up.
Website chat today
Live on your site now; text and email join the same assistant as they clear setup.
Collects what you need
Gathers intake details and contact info, and books through Anchor where it's connected.
Smart escalation
Detects frustration and edge cases and routes to a person with full context.
Always current
Update a policy once and every channel answers correctly from that moment.
Writes into your CRM
A chat lead lands in Follow Up Boss or HubSpot through the same connector Anchor uses, so what the phone records and what the chat records never drift apart.
Quality reporting
See what customers ask, what got resolved, and where your docs have gaps.
Common questions
What stops it from making things up?
It only answers from your approved knowledge base and says "let me get you to the team" when it isn't sure. We test it against your real historical questions before launch.
Which channels are live today?
Website chat and text messaging are both live; chat deploys in a day. Business texting needs A2P/10DLC carrier registration on your number, which we file during onboarding. Email is the following phase — we'd rather name the sequence than imply everything lights up at once.
Can it take actions like rescheduling?
It collects intake details and contact information out of the box. Connecting it to your calendar, order system, or booking tool so it completes the task end to end is implementation work we scope with you — and it's already wired if you run Anchor.
How does handoff to my team work?
Conversations route to your inbox, help desk, or phone with the transcript and a one-line summary. Urgent issues are flagged and can trigger an immediate alert.
Talk to TideMerge
A free 30-minute consultation: we look at your current workflow, estimate the savings, and give you a straight answer on whether this pays for itself. No pressure, no jargon.