AI systems for firms that sell time they cannot afford to waste
Professional firms lose money in two directions: the new-client call that reached a recording, and the partner hour spent discovering a caller was never a fit. We build the intake and screening systems that protect both ends.
Where AI is worth it in a professional firm
These four have the clearest payback. The free audit looks at the rest of the business and tells you what is worth building next — including when the answer is nothing.
After-hours and overflow intake
The 7 PM inquiry that would have reached voicemail gets a real screening conversation and a booked consultation.
Available nowYour intake script, run identically every time
The questions you would want asked, in your order, on the 7 PM call as reliably as the 10 AM one.
Configured for youExisting-client questions handled
Routine status and process questions answered from your knowledge base, with anything substantive routed to a person.
Available nowConsultations booked on real availability
Right length for the matter type, onto the connected calendar.
Available nowWhat we'd build with
- AI receptionistAn AI receptionist that answers your phone, day and night.
- Lead callbackCalls every new lead back within a minute.
- Quotes & follow-upGets quotes out the same day, and follows them up.
- Website chatAnswers your customers’ questions on your website, instantly.
- Document automationTurns your paperwork into clean data, automatically.
What it connects to
- HubSpotA native connector, not a Zapier hop.
- Google CalendarReads live availability and writes confirmed appointments back.
He does not know if this is even a case
He rings unsure whether he even has a problem a lawyer can help with. Notice what the receptionist refuses to do: no account of the facts, no opinion. It works out who he should see, books it, and says what to bring.
- Caller
Hi. I need to talk to somebody about. I got let go last month, and I don't think it was handled right. I don't even know if that's something you deal with.
- AI receptionist
It is. Have you spoken with anyone here before, or is this the first time?
- Caller
First time.
- AI receptionist
I'm not going to take the details over the phone, that's a conversation for one of the attorneys. But two quick things so I put you with the right one. Was this a private employer?
- Caller
Yeah. Private company, about four hundred people.
- AI receptionist
And roughly when did it happen?
- Caller
March eleventh.
- AI receptionist
Alanna handles employment matters, and she'll want to look at the timing early rather than late. She has Wednesday at two, or Thursday at nine.
- Caller
Wednesday's better for me.
- AI receptionist
Two o'clock Wednesday, thirty minutes, no charge for it. Can I get your name and best number?
- Caller
Owen Fitzgerald. Six one nine, five five five, oh eight one two.
- AI receptionist
Thank you. If you have your offer letter, anything in writing from them, and the termination paperwork, bring it, or send it ahead. It makes the thirty minutes go a lot further.
- Caller
Okay. Yeah, I've got most of that somewhere.
- AI receptionist
That's everything then. Wednesday at two.
Talk to TideMerge about a professional firm
A free 30-minute conversation and a written audit: where the business leaks time and money, what each fix is worth, and what we would build first.
No professional advice, ever. It declines legal, tax, financial, and insurance advice explicitly and moves to booking. We design the handoff rather than papering over it.