Administrative AI systems for practices where the desk is the bottleneck
Almost everything that limits a practice is administrative: the calls the desk cannot reach, the reschedule that would have saved a chair, the same five questions a hundred times a week. We build across that layer — and are direct about the clinical lines we do not cross.
Where AI is worth it in a practice
These four have the clearest payback. The free audit looks at the rest of the business and tells you what is worth building next — including when the answer is nothing.
"Are you accepting new patients?" answered instantly
Usually the entire reason a new patient is calling, and usually the call that reaches a recording.
Configured for youNew-patient conversion
The inquiry becomes a booked first visit in the same conversation rather than a callback that never happens.
Available nowBooking and rescheduling end to end
Looked up by phone number, confirmed, and moved against real availability. The call that most directly protects utilization.
Available nowBooking to the right provider
With each provider's calendar connected, it books with them and respects their real schedule.
Available nowWhat we'd build with
- AI receptionistAn AI receptionist that answers your phone, day and night.
- Website chatAnswers your customers’ questions on your website, instantly.
- Lead callbackCalls every new lead back within a minute.
- Document automationTurns your paperwork into clean data, automatically.
- ReportingAnswers questions about your business in plain English.
What it connects to
- Google CalendarReads live availability and writes confirmed appointments back.
A tooth that has been bothering her a week
A new patient describes a symptom, and the receptionist declines to interpret it — that is the dentist’s job. It works out how soon she needs to be seen, confirms the plan is in network, and books her.
- Caller
Hi, I think I need to come in. I've had a tooth bothering me for about a week now.
- AI receptionist
Are you in pain right now, or is it more of an ache when you bite down?
- Caller
An ache. It's worse with anything cold.
- AI receptionist
I won't try to work out what that is over the phone, the dentist will look at it properly. But is it keeping you awake, or is it manageable?
- Caller
Manageable. Annoying, but manageable.
- AI receptionist
Then we don't need to fit you in today, but I wouldn't leave it a month either. Have you been to us before?
- Caller
No, first time. A girl I work with comes to you.
- AI receptionist
Do you have dental insurance?
- Caller
I do, yeah. Delta.
- AI receptionist
We're in network with Delta. The desk will run your benefits before the appointment, so you're not guessing at what it costs.
- Caller
That would honestly be great.
- AI receptionist
Doctor Aiyer has Thursday at three forty, or Monday at eight fifteen.
- Caller
Thursday, please.
- AI receptionist
Three forty Thursday. Name and a number?
- Caller
Simone Adeyemi. Six one nine, five five five, oh two seven nine.
- AI receptionist
Thanks Simone. Come fifteen minutes early for the new patient forms, and bring your insurance card.
- Caller
Okay, perfect.
- AI receptionist
See you Thursday.
Talk to TideMerge about a practice
A free 30-minute conversation and a written audit: where the business leaks time and money, what each fix is worth, and what we would build first.
No clinical advice or triage. It performs no symptom assessment and offers no medical or dental guidance. We design the handoff rather than papering over it.