AI systems for shops where one advisor is the bottleneck
Every call to a shop is a booking, a status check, or an estimate — and they all land on the one person already writing tickets. We build the layer that captures the vehicle, books the work, and routes the estimates.
Where AI is worth it in a shop
These four have the clearest payback. The free audit looks at the rest of the business and tells you what is worth building next — including when the answer is nothing.
Calls answered before opening and after closing
The 7:45 AM caller stops working down the search results and books with you.
Available nowEstimate requests separated from service calls
Price shoppers captured with full job details for an advisor; real service calls booked. Different work, different path.
Configured for youFees stated before the drop-off
Diagnostic fee and what it covers, said at booking time rather than at pickup.
Configured for youVehicle and symptom captured properly
Year, make, model, mileage, and the complaint in the customer's words, read back before booking.
Available nowWhat we'd build with
- AI receptionistAn AI receptionist that answers your phone, day and night.
- Lead callbackCalls every new lead back within a minute.
- Website chatAnswers your customers’ questions on your website, instantly.
- Quotes & follow-upGets quotes out the same day, and follows them up.
- Document automationTurns your paperwork into clean data, automatically.
What it connects to
- Google CalendarReads live availability and writes confirmed appointments back.
A warning light and a shudder at the lights
A driver describes a symptom, not a problem. The receptionist asks the one question that separates drive-it-in from do-not-drive-it, and books the diagnostic without guessing at a cause or a price.
- Caller
Yeah, hi. My check engine light came on yesterday, and now it's shuddering when I stop at a light.
- AI receptionist
Is it shuddering while you're moving as well, or only at a stop?
- Caller
Mostly at a stop. It smooths out once I'm going.
- AI receptionist
And the light, is it steady, or is it flashing?
- Caller
Uh, steady. Yeah, steady.
- AI receptionist
That's the better of the two. A flashing one we'd tell you not to drive at all. Steady, you're fine to bring it in, just don't put a long trip on it in the meantime.
- Caller
Okay, good. That's what I was worried about.
- AI receptionist
What are you driving?
- Caller
It's a 2016 Subaru Outback. About a hundred and thirty thousand on it.
- AI receptionist
We'd put it on the scanner first rather than guess from the symptom. I can take it tomorrow morning, drop it by eight, and nobody touches anything until we've called you.
- Caller
That works. How long does that usually take?
- AI receptionist
About an hour once it's on the lift, but it depends what's ahead of it. You'd hear from us by lunchtime either way.
- Caller
Okay. Yeah, let's do that.
- AI receptionist
Name and a number?
- Caller
Dean Salas. Six one nine, five five five, oh four five seven.
- AI receptionist
Thanks Dean. 2016 Outback, tomorrow at eight, and we call before any work.
- Caller
Perfect. Thank you.
- AI receptionist
See you in the morning.
Talk to TideMerge about a shop
A free 30-minute conversation and a written audit: where the business leaks time and money, what each fix is worth, and what we would build first.
No repair prices without eyes on the vehicle. It states your published fees and books the diagnosis. We design the handoff rather than papering over it.